Terms of service

1. Who We Are and How These Terms Work

These Terms of Service (“Terms”) govern your use of the From The Clouds Coffee online store, including any purchases you make through our website (the “Site”).

In these Terms:

  • “Company,” “we,” “us,” and “our” mean Cyber & Coffee LLC d/b/a From The Clouds Coffee, a Virginia limited liability company.

  • “You” and “your” mean the individual using the Site and/or purchasing our products.

By accessing or using the Site, or by purchasing something from us, you agree to be bound by these Terms and all policies referenced here (such as our Privacy Policy and Shipping/Refund Policy). If you do not agree, do not use the Site.

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you.

2. Eligibility and Your Use of the Site

By using the Site, you confirm that:

  • You are at least the age of majority in your state or province of residence, or you are using the Site under the supervision of a parent or legal guardian.

  • You are legally able to enter into a binding contract.

  • You will use the Site only for lawful purposes and in compliance with these Terms.

You agree not to use our products or Site for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction (including, without limitation, copyright laws).

3. Account Registration and Security

Some features may require you to register an account.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials confidential and secure.

  • Notify us promptly of any unauthorized use of your account or any other breach of security.

You are responsible for all activities that occur under your account, whether or not you authorized them.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Orders, Acceptance, and Cancellation

Placing an Order

When you place an order on the Site, it is an offer to purchase the products in your cart. We may accept, decline, or limit your order at our sole discretion, including if:

  • Products are unavailable or out of stock

  • There are errors in product or pricing information

  • We suspect fraud, abuse, or violation of these Terms

If we cancel or cannot fulfill your order after it has been placed, we will attempt to notify you and will refund any amount already charged for the canceled items.

Order Changes and Cancellations by You

Due to the perishable nature of roasted coffee, we typically begin processing orders quickly. If you need to change or cancel an order, contact us immediately at info@fromthecloudscoffee.com. We cannot guarantee changes or cancellations once roasting or fulfillment has started, but we will make a good-faith effort.

5. Pricing, Taxes, and Payment

  • All prices are listed in [insert currency, e.g., USD] and are subject to change without notice.

  • We reserve the right to modify or discontinue products or adjust pricing at any time.

  • Applicable taxes and shipping costs will be added at checkout based on your location and selected shipping method.

Payment must be received before we ship any order. We accept the payment methods displayed at checkout (which may include credit/debit cards, Shop Pay, PayPal, etc.).

By submitting payment information, you represent and warrant that:

  • You are authorized to use the payment method provided.

  • The payment information is accurate and complete.

6. Shipping, Delivery, and Risk of Loss

Shipping options, estimated delivery times, and shipping fees are displayed at checkout and/or in our Shipping Policy.

  • Title and risk of loss transfer to you when we deliver the package to the carrier.

  • We are not responsible for delays caused by carriers, customs, incorrect addresses, or events beyond our control (e.g., weather, strikes, natural disasters).

If your order is significantly delayed or appears lost, contact us at [insert contact email]. We will work with you and the carrier in good faith to resolve the issue, but replacement or refund is not guaranteed in all circumstances.

7. Returns, Refunds, and Exchanges

Because coffee is a perishable product, we typically do not accept returns of opened coffee. However, we want you to enjoy your experience with us.

Our detailed policy is set out in our Refund & Returns Policy, which is incorporated into these Terms by reference.

In general:

  • If there is an error with your order (wrong item, damaged product, etc.), contact us within 5 days of delivery with your order number and photos of the issue.

  • For non-coffee items (e.g., merchandise, brewing gear), return eligibility may differ and will be described in the Refund & Returns Policy.

  • Any refunds are issued to the original payment method when possible.

We reserve the right to refuse refunds or replacements if we reasonably suspect abuse of our policies.

8. Subscriptions and Recurring Orders (If Offered)

If you sign up for a coffee subscription or recurring order:

  • You authorize us (and our payment processor) to charge your selected payment method on a recurring basis (e.g., weekly, monthly) for the subscription price plus applicable taxes and shipping.

  • You can manage, pause, or cancel your subscription through your account or by contacting us within the timeframe specified in your subscription terms.

  • Changes or cancellations may not apply to orders already processed.

Subscription terms (including any discounts) will be clearly described at signup and may be updated for future billing cycles with prior notice.

9. Product Information, Freshness, and Allergens

We do our best to describe our products accurately, including tasting notes, origin details, roast levels, and images. However:

  • Coffee is an agricultural product; flavor notes and characteristics may vary between harvests and roasts.

  • Colors and appearances on your screen may differ from the actual product.

  • Tasting notes are descriptive, not ingredients.

If any product contains or may come into contact with known allergens, we will make reasonable efforts to disclose this. However, cross-contact can occur, and we cannot guarantee a completely allergen-free environment.

Coffee contains caffeine unless stated otherwise. By purchasing, you acknowledge responsibility for understanding your own sensitivity to caffeine and consulting a healthcare professional if needed.

10. Personal Use Only and Resale

Products purchased from our Site are intended for personal use or gifts, unless we have explicitly entered into a wholesale or resale arrangement with you in writing.

You agree not to resell our products without our prior written consent.

11. Promotions, Discounts, and Gift Cards

From time to time, we may offer:

  • Discount codes or coupons

  • Promotional offers

  • Gift cards or store credits

Unless stated otherwise:

  • Promotions cannot be combined with other offers.

  • Promotions have expiration dates and may be withdrawn at any time.

  • Lost or stolen gift cards may not be replaceable.

  • Gift cards are redeemable only for eligible products on our Site and are not redeemable for cash (except where required by law).

Specific terms for each promotion or gift card will apply and are incorporated into these Terms.

12. User Content (Reviews, Comments, Photos)

You may be able to submit reviews, comments, photos, or other content (“User Content”).

By submitting User Content, you:

  • Represent that you own or have the necessary rights to the content.

  • Grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in any media, for marketing, promotional, or operational purposes.

  • Agree that we may edit or remove User Content we consider inappropriate, misleading, or in violation of these Terms.

You agree not to submit User Content that is unlawful, defamatory, abusive, harassing, obscene, hateful, discriminatory, infringing, or otherwise objectionable.

13. Prohibited Uses

You agree not to use the Site:

  • For any unlawful purpose

  • To solicit others to perform or participate in any unlawful acts

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances

  • To infringe upon or violate intellectual property rights

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

  • To submit false or misleading information

  • To upload or transmit viruses or any other malicious code

  • To interfere with or circumvent the security features of the Site or related services

We may terminate your use of the Site for violating any prohibited use.

14. Intellectual Property

All content on the Site—including but not limited to text, images, logos, graphics, icons, product names, and designs—is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, modify, distribute, display, or create derivative works from any content on the Site, except as expressly allowed by us.

  • Use our trademarks, trade dress, or branding without our prior written consent.

15. Third-Party Services and Links

Our Site may include:

  • Third-party tools (e.g., payment processors, Shopify apps)

  • Links to third-party websites or services

We do not control these third parties and are not responsible for:

  • Their content, policies, or practices

  • Any harm or damages related to the purchase or use of goods, services, or content through such third parties

We encourage you to review the terms and privacy policies of any third-party sites or services you visit.

16. Disclaimer of Warranties

To the maximum extent permitted by law:

  • The Site and all products and services delivered to you through the Site are provided “as is” and “as available” without any warranties of any kind, whether express or implied.

  • We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

  • We do not guarantee that the results you obtain from the use of the products or Site will meet your expectations.

Any reliance on the Site or its content is at your own risk.

17. Limitation of Liability

To the maximum extent permitted by law:

  • In no event shall Cyber & Coffee LLC d/b/a From The Clouds Coffee, its owners, members, managers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or replacement costs arising from your use of the Site or any products purchased, even if advised of the possibility of such damages.

  • Our total aggregate liability for any claim related to your use of the Site or any purchase shall not exceed the amount you actually paid to us for the product(s) at issue in the three (3) months prior to the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless Cyber & Coffee LLC d/b/a From The Clouds Coffee, and its owners, members, managers, employees, contractors, and affiliates from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising out of:

  • Your use of the Site or products

  • Your breach of these Terms or any incorporated policy

  • Your violation of any law or the rights of a third party

  • Your User Content

19. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, USA, without regard to its conflict of law principles (replace with your jurisdiction if different).

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be:

  • First addressed through good-faith negotiations between you and us.

  • If unresolved, brought exclusively in the state or federal courts located in [insert county and state], and you consent to the personal jurisdiction and venue of such courts.

20. Changes to These Terms

We may update or modify these Terms at any time. When we do:

  • We will post the updated Terms on this page with the “Effective date” updated.

  • Changes take effect upon posting unless otherwise indicated.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

21. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference.

22. Contact Information

If you have questions about these Terms, or if something goes wrong with your order and you need help, you can contact us at:

From The Clouds Coffee
Cyber & Coffee LLC
Email: info@fromthecloudscoffee.com
Mailing Address: Lake Ridge, Virginia